Office Support Assistant Harrisonburg, Virginia

Office Support Assistant

Full Time • Harrisonburg, Virginia
Responsive recruiter
Benefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
Office Support Assistant
 Full-Time | Marketing Department & Front Desk Support

We are seeking a dependable, organized, and customer-focused Office Support Assistant to join our team full-time. This role supports both our Marketing Department and Front Desk, handling a variety of administrative and organizational tasks that help keep our operations running smoothly.

Our mission is to treat problem water and ensure safe, high-quality water in homes. As part of our front-line team, you’ll play a vital role in delivering excellent service to both current and prospective customers.


Key Responsibilities

Your duties will include, but are not limited to:
  • Answering phone calls for both the Marketing Department and Front Desk
  • Providing exceptional customer service and general support to clients
  • Speaking with potential customers to schedule appointments using a prepared script
  • Scheduling and confirming appointments for clients, customers, and Sales Representatives
  • Entering data accurately using proprietary software, Microsoft Excel, and Word
  • Completing and organizing lead information, including names, addresses, and key details
  • Collecting and organizing data on sales leads for marketing analysis
  • Taking clear and concise messages when needed
  • Ensuring all customer information is handled securely and in compliance with quality standards
  • Assisting with general office tasks, including filing and maintaining records
  • Helping maintain a clean, organized, and safe work environment

Preferred Skills & Qualifications
  • Professional and courteous phone manner; comfortable speaking on the phone, texting, and emailing
  • Strong customer service skills with active listening and empathy
  • Patience and the ability to take time with each customer interaction
  • Clear verbal and written communication skills with high attention to detail
  • Proficiency in Microsoft Outlook, Excel, and Word
  • Excellent time management, problem-solving, and organizational abilities
  • Ability to operate standard office equipment (phones, printers, etc.)
  • Willingness to learn, adapt, and grow in the role
  • Previous customer service experience (minimum 2 years preferred)
  • Ability to remain seated or standing at a desk for extended periods

Training will be provided.
If you're a motivated self-starter with a passion for customer service and strong organizational skills, we’d love to hear from you! No phone calls please.
Compensation: $13.00 - $15.00 per hour




This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.

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